This Privacy Policy explains how Ace-It Pro Shop (“Ace-It Pro Shop,” “we,” “us”), a bowling pro shop in Philadelphia, PA, collects, uses and protects information about our customers and visitors, including the mobile phone numbers we use to send text message order updates. By using our website or our services, you agree to this policy.
1. Who we are
Ace-It Pro Shop, Philadelphia, PA. Questions about this policy or your information: aceitps@gmail.com.
2. Information we collect
- Contact information you give us at the shop or by email: your name, mobile phone number and email address.
- Order and service information: the equipment you bring in or buy, drilling and fitting measurements, service requests and history, order status and pickup details.
- Text message sign-up and consent records: if you sign up online, the name and mobile number you enter, the date and time, the exact consent wording shown to you, and technical details (IP address and browser type) that we store to prove that consent was given. If you agree in person, we record that you agreed, when, and your phone number. We also keep any later opt-out.
- Basic website data: like most websites, our hosting provider may automatically log technical data such as IP address, browser type and the pages requested. The only form on this website is the optional text-update sign-up described above. We do not use advertising or cross-site tracking cookies, and we do not use third-party tracking or CAPTCHA services.
3. How we use information
- To perform and manage your orders and services, including fitting, drilling, repairs and pickup.
- To send text message order updates, but only if you have agreed to receive them (see section 4).
- To answer your questions and provide customer support.
- To keep accurate records, protect our business and meet legal and tax obligations.
4. Text messages (SMS)
If you agree, we send text messages to your mobile number to tell you about the status of your order or service (for example, that your order is being prepared or is ready). We ask for your permission online (through the sign-up form on our SMS Order Updates page) or in person at the shop before we send any texts, and consent is not a condition of any purchase. Message frequency varies by order. Message and data rates may apply.
We do not share your mobile number, or your text messaging opt-in data and consent, with third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
We use a messaging service provider only to transmit our text messages to you. That provider handles your number solely to deliver messages on our behalf and is not permitted to use it for its own marketing. We do not send marketing or promotional texts under this program.
To stop texts, reply STOP to any message. For help, reply HELP or email aceitps@gmail.com. See our SMS Terms and SMS Order Updates page for full details.
5. How we share information
We do not sell your personal information. We share it only as follows:
- Service providers that help us run the shop, such as website hosting, the secure database where we store customer and consent records, business software and our text messaging provider. They may use the information only to provide services to us.
- Legal and safety: when required by law, legal process or to protect the rights, property or safety of our customers, our business or others.
The sharing described in this section never includes text messaging opt-in data or consent for marketing or promotional purposes, which we do not share with any third party.
6. How long we keep information
We keep customer and order records for as long as needed to provide our services and to meet legal, tax and accounting requirements. We keep text message consent and opt-out records for as long as you are subscribed and for a reasonable period afterward so we can show that we honored your choices.
7. Security
We use reasonable administrative and technical safeguards to protect information, including access controls and encrypted connections. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
8. Your choices
- Text messages: reply STOP at any time to opt out. You will get one confirmation message, and then no more texts from us under this program. You can ask us in person to opt back in.
- Your information: you may ask us to access, correct or delete the personal information we hold about you by emailing aceitps@gmail.com. We may need to keep certain records where the law requires it.
9. Children
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.
10. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. Material changes will be posted on this page.
11. Contact us
Ace-It Pro Shop
Philadelphia, PA
Email: aceitps@gmail.com